Last updated: 2 May 2026
This policy applies to every booking made through yogwithpurnima.com, WhatsApp, or in person at the studio. Please read it carefully before paying for a monthly or multi-month package.
1. Try Before You Commit — One-Hour Trial Class
We strongly encourage every new student to start with a single one-hour class before paying for a monthly or longer package. This trial is the cleanest way to:
- Experience Purnima's teaching style first-hand.
- Check whether the pace, schedule, and setting work for you.
- Decide if you'd like to commit to a longer package.
The single-class fee is the only money you put on the table during this trial — nothing more.
2. Single-Class Bookings (Pay-as-you-go)
- Single classes are paid up-front per session and are non-refundable once paid.
- If you can't attend, please let us know on WhatsApp at least 4 hours in advance and we will do our best to move you to another slot in the same week, subject to availability.
- If we cancel the class for any reason, you receive a full refund or full credit toward a future class — your choice.
3. Monthly & Multi-Month Packages
Because we offer a paid trial class first (Section 1), monthly and multi-month packages are sold on the understanding that you have already evaluated the practice. As a result:
- Once a package is paid for, it is not eligible for an automatic refund.
- Cancellations and refunds are not handled by an automated system. Every refund request is reviewed personally by Purnima, on a case-by-case basis.
- Reasons we may grant a partial or full refund at our discretion include: a serious medical issue preventing further practice, a long-term relocation, or any situation where continuing the package would clearly be unfair to you.
- Unused classes do not roll over to the next month.
4. Private 1-on-1 Sessions
- If you need to reschedule, please tell us at least 24 hours in advance and we'll find another slot.
- Cancellations within 24 hours: the session fee is forfeited (we have already blocked the time and may have turned others away).
- If we cancel a private session, you get a full reschedule or a full refund.
5. Workshops, Healing Hours & Special Events
- Tickets to one-off workshops or events are non-refundable, but you may transfer your spot to another person up to 48 hours before the event — just let us know on WhatsApp.
- If we cancel the event, you get a full refund.
6. Cancellations Initiated by Us
If we cancel a class, workshop, or session for any reason — instructor unavailability, low enrolment, force majeure — you receive a full refund to your original payment method, or, at your option, full credit toward a future class of equivalent value.
7. Medical & Compassionate Exceptions
If a serious medical condition, family emergency, or pregnancy-related complication prevents you from continuing, please reach out as soon as possible. We have no fixed rule for these situations — Purnima will work with you to find a fair outcome (reschedule, package freeze, or partial refund).
8. How to Request a Refund or Cancellation
All requests are handled personally. There is no online cancellation portal — please use one of these channels:
Please include: your name, the class or package booked, the date of booking, and the Razorpay payment ID (visible in your confirmation message), if applicable.
9. How Refunds Are Processed
- Every refund is processed manually by us — there is no automation.
- If a refund is approved, it is initiated within 5 working days of approval.
- Once initiated, it typically reflects in your account within 7–10 working days, depending on your bank or card issuer.
- Online payments are refunded to the original payment method via Razorpay. UPI / bank-transfer payments are refunded to the same UPI ID or bank account from which they were received. We are not able to refund to a different account.
- You will receive an email or WhatsApp confirmation when the refund is initiated and again when it is sent.
10. Failed or Disputed Payments
If you were charged but did not receive a booking confirmation, contact us with your Razorpay payment ID. We will verify and either confirm the booking or issue a full refund manually within 5 working days. Please do not initiate a chargeback before contacting us — chargebacks attract bank fees and slow the refund down for both of us.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date reflects the latest revision. Bookings made before a revision are governed by the policy in force at the time of booking.
12. Contact
Email: yogwithpurnima@gmail.com
WhatsApp / Phone: +91 81301 36593
Address: Club House Yoga Hall, Paras Tierea, Sector 137, Noida, Uttar Pradesh, India.
